5 Questions You Should Always Ask a Cleaning Company

If you own a business or property, you want to know that you have a reliable cleaning company you can trust to do a good job for a reasonable price. Not to mention the fact that the pace of modern life doesn’t seem to be slowing down anytime soon, and many people find that they simply don’t have time to clean their homes or apartments.

Luckily, there are lots of professional cleaning companies that you can count on to do the job. Here a few things to consider when deciding which cleaning company is the best option for you.

1. Ask about experience and training

Although pretty much everyone has done some cleaning at some point in their lives, there is a big difference in terms of what is required from someone who is going to call themselves a professional. Experience cleaning lots of different spaces is critical, and ideally this will also be backed by specific and regularly maintained training. When vetting a company, ask them pointed questions about the kind of training that their staff cleaners receive, who trains them, and what is done to ensure consistent quality.

2. Ask for recommendations followed by references

When starting your search for a reliable cleaning company, it is best to begin by reaching out to friends, family, or colleagues, and trying to get a first-hand recommendation for a company they’ve used and approve of. If you know you’re talking to someone you trust and have similar expectations to, you’re likely to find that a recommendation can save you a lot of time.

In the event that there is no one available to provide you with a helpful recommendation, you should be sure to ask any company you’re considering to provide you with references from clients they have serviced in the past. This will give you an idea of the strengths and weaknesses of the company in question and will ensure that there are no surprises down the road.

3. Ask to see some paperwork

All professional companies should hold a valid certificate that ensures they adhere to industry standards and are Occupational Safety and Health Administration compliant. Although these might seem like petty details, these are things that will protect you and the company, and could even end up saving you a lot of money.

Ask for a list of all relevant certifications. Furthermore, it is crucial to go with a company that has adequate insurance. Before agreeing to anything, make sure any commercial cleaning company you’re talking to is fully insured for the safety and security of you, your company and your facility.

4. Ask about green cleaning

It is becoming more and more important for us to be mindful of the products and pollutants we allow to get into the water system. Find out what green cleaning products, processes, and certifications the cleaner has-and whether they can help your business get the kinds of green certifications that will help meet your environmental goals.

5. Ask about the people

At the end of the day, you’re not going to feel good about using a cleaning company unless you get a positive impression from the people who will be working in your home or workspace. Ask to meet the person or people who will be managing your account and working in your space.

It is absolutely reasonable to ask what kind of procedures are in place for replacing cleaning personnel that aren’t getting the job done or otherwise aren’t a fit for your facility. Remember that it is better to ask a lot of questions up-front to avoid trouble down the road.

  • Gretchen is a free-spirited blogger focused on ways to improve her spiritual and emotional health. She uses the MANDALA HEALS blog to dispense advice, tutorials & guides on various topics.

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